Privacy Policy

Policy overview How information is handled

This Privacy Policy explains how Atlas Walks handles personal data in connection with its website, booking inquiries, and guided culinary and market tours in Rio de Janeiro.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Data We Collect

We may collect identification details, contact information, booking preferences, dietary information, group size, meeting-point details, payment-related records, communication content, and limited technical data such as device and usage information. Where a guest provides route preferences or accessibility needs, we process that information only to plan and confirm the requested experience.

The categories collected depend on booking, inquiry, and tour participation activities.

02 · Sources

How We Collect Data

We receive data when you submit a consultation request, communicate by email or phone, provide booking details, confirm a route, share dietary or language preferences, or complete payment steps. We also collect certain technical data automatically through the website and may receive limited information from service providers involved in payment processing or booking administration.

Most information comes directly from the person making the request or from routine site interactions.

03 · Cookies

Cookies We Use

We may use session cookies to keep the site functioning during a visit, persistent cookies to remember preferences, and analytics cookies to understand general site performance. Cookies are not used to promise access to third-party venues or to collect more information than is reasonably needed for the website and booking process.

Cookie use is limited to operational, preference, and basic measurement purposes.

04 · Controls

Cookie Controls

We use standard cookie controls for essential site operation, basic analytics, and preference handling. You may manage cookies through your browser or device settings, and where available through on-site controls. Disabling non-essential cookies may limit some features, but it does not prevent access to the core information on the site.

Browser settings can usually block or remove cookies, although some site functions may be affected.

User Rights

Your Rights

You may request access to your personal data, correction of inaccurate information, deletion where permitted, restriction of certain processing, or clarification about how your data is used. Some requests may be limited if we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may ask for additional details to verify the request and to protect against unauthorized disclosure.

Requests are reviewed against identity and record-matching requirements before action is taken.

Data Retention

Booking records, communication logs, and payment-related records are retained for the period needed to manage the service, resolve disputes, meet accounting or tax obligations, and maintain business records. When data is no longer required, we delete it or anonymize it where practical.

We keep data only for as long as needed for the stated purpose or for legal recordkeeping.

Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible to users before it takes effect.

We may revise this notice when our practices, services, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary and language preferences, coordinate route and tasting arrangements, process payments, communicate about the meeting point and tour logistics, maintain records, improve site performance, and meet legal or accounting obligations.

Processing is limited to the operational needs of the website and the booked experience.

Service Providers

We may share data with payment processors, booking and communication service providers, and other vendors that support website operation or service administration. These parties act on our instructions or under their own service terms and are expected to handle information for the limited purpose for which it is shared.

Operational partners receive only the information needed for their role.

Legal Disclosure

We may share personal data with public authorities, legal advisers, or other parties when necessary to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also disclose information to prevent fraud, security incidents, or misuse of the website or booking process.

Disclosure may be required where law, court process, or a valid public authority request applies.